Important information for returning customers

Lustomic suffered a serious server failure on May 1, 2026. During the recovery process, we learned that the available backups could not be used to restore the old customer account database.

No personal customer data was stolen. Lustomic.com only stores your email address. Payment data is stored by our secure third party payment providers.

If you had a Lustomic account before May 1, 2026, your previous login will no longer work. To continue using Lustomic, please create a new account using your current email address before making a purchase on the rebuilt site.

Accounts created after May 1, 2026 can log in normally.

Previous purchases

All customer purchase history data was lost. We are going to do our best to restore recent purchases using available payment provider records and, where possible, purchase confirmation emails from customers.

The payment provider records only go back three years. Purchases older than three years may be difficult or impossible to verify. If you still have Lustomic purchase confirmation emails, please contact us by email before sending anything. We will work with you on the best way to review them.

Most comics have now been restored going back to 2013. Comics published prior to 2013, along with the video catalog, will be remastered and released again over time. Please understand that some artists have chosen not to renew agreements for all or some of their work, so not every previous comic may be available to restore.

Returning customers may now use the purchase recovery request form below. We will review available records and do our best to verify previous purchases where possible.

We are sorry

We are truly sorry for this. We know some customers have supported Lustomic going as far back as 2004, and losing access to previous purchase history is upsetting and frustrating.

We have always told customers that purchases would remain available for as long as their account existed. We know some of you trusted us because of that, and we are deeply sorry that we can no longer honor that promise for every past purchase. Going forward, please download any future purchases as soon as possible so you have your own copy.

Thank you for your patience and support as we continue moving forward with new releases, remastered classics, and future updates to Lustomic.

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